Content: Front Cover; Contents; Foreword; Preface; Acknowledgments; Editor; Contributors; Chapter 1: General introduction; Chapter 2: Operational efficiency; Chapter 3: Industrial Revolution, customers, and process improvement; Chapter 4: Performance measurement system for value improvement of services; Chapter 5: Strategic performance measurement; Chapter 6: Industrial engineering applications in the construction industry; Chapter 7: The application of industrial engineering to marketing management; Chapter 8: Work sampling; Chapter 9: Cluster analysis: A tool for industrial engineers. Chapter 10: An overview of industrial and systems engineeringChapter 11: Human systems integration; Chapter 12: Modeling, identification/estimation in stochastic systems; Chapter 13: Multidisciplinary systems teams; Chapter 14: Healthcare systems; Chapter 15: Systems engineering cost estimation with a parametric model; Chapter 16: Lean manufacturing cell; Chapter 17: Design issues and analysis of experiments in nanomanufacturing; Chapter 18: Integrating Six Sigma and Lean manufacturing for process improvement: A case study; Chapter 19: Manufacturing technology. Chapter 20: Modeling production-inventory systemsChapter 21: Manufacturing processes and systems; Chapter 22: e-Design systems; Chapter 23: Human factors; Chapter 24: Ergonomics of design; Chapter 25: Human factors and ergonomics: How to fit into the new era; Chapter 26: Human factors engineering: Human mental models within flight deck crew alerting systems; Chapter 27: Learning and forgetting models and their applications; Chapter 28: Cross-training in production systems with human learning and forgetting; Chapter 29: Cost concepts and estimation. Chapter 30: Engineering economy principles and applicationsChapter 31: Engineering economic evaluation and cost estimation; Chapter 32: Application of real options theory to Department of Defense software acquisitions; Chapter 33: Fundamentals of project management; Chapter 34: Generating user requirements in project management; Chapter 35: Fuzzy group decision making; Chapter 36: Design of industrial information systems; Chapter 37: Ranking irregularities when evaluating alternatives by using some multi-criteria decision analysis methods; Chapter 38: Information engineering. Chapter 39: Dependability of computer and network systemsChapter 40: A management model for planning change based on the integration of Lean and Six Sigma; Chapter 41: Maintenance management in the 21st century; Chapter 42: Process control for quality improvement; Chapter 43: Short-run control charts; Chapter 44: AFIT engineering systems reliability tool; Chapter 45: Prevention through design (PtD); Chapter 46: System safety engineering; Chapter 47: Queuing theory; Chapter 48: MX/M/1 Retrial queue with unreliable server.
Abstract: A new edition of a bestselling industrial and systems engineering reference, Handbook of Industrial and Systems Engineering, Second Edition provides students, researchers, and practitioners with easy access to a wide range of industrial engineering tools and techniques in a concise format. This edition expands the breadth and depth of coverage, emphasizing new systems engineering tools, techniques, and models. See What's New in the Second Edition:Section covering safety, reliability, and qualitySection on operations research, queuing, logistics, and schedulingExpanded appendix to include conve