โ Scribed by Roy A. Cook, Gwen O. Cook
No coin nor oath required. For personal study only.
A brief, professional, reader-friendly guide to understanding business etiquette.
Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material.
This edition now covers basic digital etiquette and provides information on how to maintain business relationships.
Cover
Contents
Chapter 1 Understanding The Rules Of Etiquette
1. Etiquette Lessons From History
2. The Basis Of Etiquette Today
Chapter 2 Creating A Powerful First Impression
1. Dressing To Make A Good Impression
2. Introducing Yourself And Others
3. Shaking Hands
4. Interviewing Basics
Chapter 3 Maintaining Business Relationships
1. Conflict Resolution
2. Special Conflict Resolutions
3. Business Travel
4. Personal Workspace
5. Basic Etiquette For The Golf Course
6. Leaving A Job
Chapter 4 Basic Communication Etiquette
1. Communication Etiquette
2. Face-To-Face Etiquette
3. Writing Etiquette
4. Public Speaking Etiquette
Chapter 5 Basic Digital Etiquette
1. Telephone Etiquette
2. Email Etiquette
3. Webpage Etiquette
4. Etiquette For Other Digital Options
Chapter 6 Basic Business Dining Etiquette
1. Basic Dining Behavior
2. Basic Table Settings
3. Basic Table Manners
4. Host Etiquette
5. Guest Etiquette
Chapter 7 Special Dining Events
1. Invitations
2. Formal Dining
3. Business Banquets
4. Casual Dining
Chapter 8 Successful Meetings
1. Before The Meeting
2. During And After The Meeting
3. Being A Productive Participant
4. Distance Meetings
5. Parliamentary Procedure
Chapter 9 Cross-Cultural Etiquette
1. Preparing For Your Trip
2. Greeting People
3. Establishing Relationships
4. Eating And Gift Giving
5. Considering Gender Issues
Bibliography
Index
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D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
V
W
Y
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