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Group Emotional Contagion and Complaint Intentions in Group Service Failure: The Role of Group Size and Group Familiarity

โœ Scribed by Du, J.; Fan, X.; Feng, T.

Book ID
121733706
Publisher
SAGE Publications
Year
2014
Tongue
English
Weight
297 KB
Volume
17
Category
Article
ISSN
1094-6705

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โœ Brian Mullen; Drew Rozell; Craig Johnson ๐Ÿ“‚ Article ๐Ÿ“… 2001 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 135 KB

## Abstract An archival analysis was conducted on the ethnophaulisms for ethnic immigrant groups as a function of the size and the familiarity of those groups. Cognitive representation was operationalized as the degree of complexity in, and the valence of, the ethnophaulisms applied to ethnic immig