𝔖 Bobbio Scriptorium
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GROCERY SALES AND RATIONING

✍ Scribed by T. SCHULZ


Book ID
115230949
Publisher
John Wiley and Sons
Year
2009
Tongue
English
Weight
150 KB
Volume
8
Category
Article
ISSN
0140-5543

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Employee attitudes, customer satisfactio
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## Abstract Using store‐level panel data for a major supermarket company, we investigate the linkages between employee attitudes, customer satisfaction, and sales performance, while controlling for observed and unobserved differences across stores. We find that employee attitudes positively affect