Governance and management in the São Paulo Public Telecenter Network

✍ Scribed by Nicolau Reinhard; Marie Anne Macadar

• Publisher: Taylor and Francis Group
• Year: 2006
• Tongue: English
• Weight: 83 KB
• Volume: 12
• Category: Article
• ISSN: 0268-1102
• DOI: 10.1002/itdj.20045

✦ Synopsis

The search for effective governance and management of telecenter initiatives is an important concern for policy makers. However, so far this topic has been underresearched. This article aims to fill the gap by studying the interplay between the actors involved in the governance and management of the São Paulo Public Telecenter Network in Brazil. The article draws on the actor-network theory's translation process to study the relationship among public and private agents involved in the implementation of the telecenters. The findings indicate the importance of individual agents' goals, organizational learning, and political dimensions, and the way in which these factors are influential for user training, participation, and citizenship development. The results provide useful insights for the management of digital inclusion programs in a developing-country setting.