Delivering Public Services That Work
β Peter Middleton
π Library
π
2010
π Triarchy Press
π English
β¦ LIBER β¦
π
Good Services: How to Design Services That Work
β Scribed by Louise Downe
- Publisher
- BIS Publishers
- Year
- 2020
- Tongue
- English
- Leaves
- 224
- Series
- 1
- Edition
- 1st edition
- Category
- Library
β¬ Acquire This Volume
No coin nor oath required. For personal study only.
β¦ Synopsis
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
β¦ Subjects
service design
π SIMILAR VOLUMES
The Road to Servitization: How Product S
π
The Road to Servitization: How Product Service Systems Can Disrupt Companiesβ Business Models
β Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
π Library
π
2019
π Springer International Publishing
π English
<p><p></p><p>The book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in ind
Made to Serve: How Manufacturers can Com
β Timothy Baines, Howard Lightfoot
π Library
π
2013
π Wiley
π English
<b>A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally</b> <p>The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear comp
Good Talk: How to Design Conversations t
β Daniel Stillman
π Library
π
2020
π Management Impact Publishing
π English
<p><b>Leadership is the art of designing transformative conversations.</b></p> <p>Real change is needed, now, more than ever. This change canβt happen through force, edict or persuasion. The future will be built through conversation - and Good Talk will show you how.</p> <p><i>Good Talk</i> is a ste
Good Deeds, Good Design: Community Servi
β Bryan Bell
π Library
π
2003
π Princeton Architectural Press
π English
It may come as no surprise that only two percent of new homebuyers work directly with an architect to design the space in which they will live indeed, architects are usually seen as a luxury most of us, the other ninety-eight percent, cant afford.<br> Yet, why shouldnt more people call on the servic
Mastering services pricing: designing pr
β Doolan, Kevin
π Library
π
2015
π FT Press; Pearson
π English
The definitive guide on how to price services to deliver profit, fund for product development and meet the needs of the customer/client at a price they are happy to pay.<br /><br /><br /><br />As traditional manufacturing companies move to service provision, how should they price their services?<br