Global Business Citizenship: A Transformative Framework for Ethics and Sustainable Capitalism

✍ Scribed by Jeanne M. Logsdon, Patsy G. Lewellyn, Kim Davenport, Donna J. Wood

• Publisher: M.E.Sharpe
• Year: 2006
• Tongue: English
• Leaves: 269
• Category: Library

✦ Synopsis

This practical and engaging book provides a coherent approach to global business responsibility and ethics based on the latest research, theory, and practice. The authors incorporate numerous interesting and current real world examples to support the argument that corporations need to - and can - identify and implement processes that foster ethical conduct, ensure basic human rights, protect the natural environment, and enhance social justice wherever businesses operate around the globe. ''Global Business Citizenship'' combines elements of political theory, stakeholder relationships, business ethics, corporate social performance, accountability and measurement, and organizational change. Its practical approach encompasses ''best practices'' in stakeholder management, experiments in applying corporate values to local conditions, and social environmental auditing and reporting. Focusing on the strategic alignment and change management process for implementing business citizenship principles and practices, it is an essential supplement for any course concerned with ethics and social responsibility in today's global business climate.

✦ Table of Contents

Contents......Page 6
Preface......Page 10
Acknowledgments......Page 16
1 An Invitation to Global Business Citzenship......Page 20
Linking Ethics to Business Practice......Page 21
Globalization and the New Pressures on Managers......Page 23
Countervailing Forces......Page 25
The Promise of Global Business Citizenship......Page 29
2 What’s Wrong with the Status Quo?......Page 32
Systems Are More Complex and Turbulent......Page 34
Firms Face More Threats . . . and Opportunities......Page 36
Managers Are Caught in a Vise......Page 38
Capitalism Itself Is Threatened......Page 41
The Promise of Global Business Citizenship......Page 47
Conclusion......Page 48
The Concept of Citizenship......Page 51
Making the Leap from Individual to Business Citizenship......Page 53
Three Approaches to Citizenship......Page 57
Comparing Views of Citizenship......Page 62
The Process of Global Business Citizenship......Page 63
Guidelines for Implementing GBC......Page 65
Conclusion......Page 70
Organizational Guidance Systems......Page 72
GBC Requires a Small Set of Comprehensive, Universal Principles......Page 76
Universal Principles and Ethical Relativism......Page 78
What Are “Universal” Principles?......Page 79
Codes of Conduct: What’s Covered?......Page 85
Codes of Conduct: Temptations and Dilemmas......Page 87
What Does a GBC Code Look Like?......Page 91
Designing for Buy-In......Page 94
The Biggest Mistakes in Codes of Conduct......Page 96
Conclusion......Page 99
5 The Principle of Accountability and Processes of Stakeholder Engagement......Page 100
Accountability: An Overview......Page 101
Stakeholder Engagement......Page 103
Which Stakeholders Need to Be Engaged?......Page 105
How and Where Do We Engage Our Stakeholders?......Page 110
More Complex Approaches to Stakeholder Engagement......Page 112
Stakeholder Engagement for Large-Scale Social Problem-Solving......Page 114
Making Stakeholder Engagement Work......Page 118
Implementing Stakeholder Engagement......Page 119
Employee Stakeholder Engagement: Calcados Azaléia S/A, Brazil......Page 120
Supplier Engagement: Hewlett-Packard......Page 122
Local Community Engagement: Holcim and Union Cement......Page 125
Public-Private Partnerships: Volvo and Göteborg......Page 127
Multi-Sector Collaboration: Vietnam Footwear Industry......Page 128
Collaborating on the Hardest Stuff: AngloGold Ashanti and Danfoss Group......Page 132
Conclusion: Implementing Can Be Fun......Page 136
7 Building the Citizen Company: The Principles of Organizational Change (Nice Theory, But Will It Work?)......Page 137
Definitions, Levels, Principles......Page 138
How Does Change Occur? The CHANGE Model......Page 140
Why Do Some Change Efforts Fail?......Page 150
Conclusion......Page 154
8 Organizational Change the GBC Way Cases in Implementation......Page 158
What’s Different About GBC Implementation?......Page 159
What Makes a Problem Easier or Harder?......Page 160
Merging the GBC Process and the Change Process: Examples from Global Compact Cases......Page 162
Conclusion......Page 179
9 The Practice of Accountability GBC Measurement and Reporting......Page 181
GBC Reporting Goes Further......Page 182
Reporting Then: An Historical Perspective......Page 183
Reporting Now: A Current Perspective......Page 186
Accountability Tools: An Internal Focus......Page 188
Accountability Tools: An External Focus......Page 191
Conclusion: Memo to Global Business Citizens......Page 199
Implementing Stakeholder Accountability......Page 200
Compliance and Local Adaptation: Beauty Essential Co., Ltd.......Page 201
Compliance, Conflicts, and Tool Development: Royal Dutch Shell......Page 202
Experiment in Monitoring and Transparency: The Gap......Page 203
Interface, Inc.’s Sustainability Reporting......Page 207
Conclusion: Accountability Processes......Page 212
Knowledge Management and GBC Learning......Page 214
System-Level Learning......Page 216
How Does a GBC Company Learn?......Page 217
What’s the Link from Accountability and Stakeholder Engagement to Learning?......Page 218
Benchmarking: How GBC Firms Learn to Learn......Page 219
Reputation, Image, and Identity the GBC Way......Page 221
Conclusion......Page 228
GBC for Managers and Their Companies: Themes Revisited......Page 230
GBC Payoffs: Why Global Business Citizenship Makes a Difference......Page 231
The Old Rules No Longer Work......Page 236
Is It Too Late to Self-Regulate?......Page 237
Power Imbalances and the Need for Self-Regulation......Page 238
Problems to Watch Out For......Page 239
In the End, a New Beginning......Page 240
Notes to Chapter 2......Page 242
Notes to Chapter 3......Page 243
Notes to Chapter 5......Page 244
Notes to Chapter 7......Page 245
Notes to Chapter 8......Page 246
Notes to Chapter 9......Page 247
Notes to Chapter 10......Page 248
Notes to Chapter 12......Page 249
Bibliography......Page 250
About the Authors......Page 260
Index......Page 262