Generational differences in soft knowled
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Peter Busch; Krishna Venkitachalam; Debbie Richards
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Article
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2008
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John Wiley and Sons
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English
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## Abstract Much knowledge management (KM) literature is focused on the improvements that can be made to organisations if they use their knowledge resource effectively. A great deal of knowledge rests in the heads of employees. Little to date has discussed the differences in soft knowledge utilisat