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Further Evidence on the Discriminant Validity of Perceptual Incivilities Measures

✍ Scribed by Armstrong, Todd; Katz, Charles

Book ID
120400023
Publisher
Taylor and Francis Group
Year
2010
Tongue
English
Weight
172 KB
Volume
27
Category
Article
ISSN
0741-8825

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## Abstract The Baldrige framework has emerged as both a guide for quality management and the model upon which numerous state and international quality awards are based. It was introduced in 1988 as the foundation for the Malcolm Baldrige National Quality Award. The framework was significantly revi