✦ LIBER ✦

From the president

✍ Scribed by John R. Alexander

Publisher: John Wiley and Sons
Year: 2005
Weight: 35 KB
Volume: 24
Category: Article
ISSN: 1093-6092
DOI: 10.1002/lia.1090

No coin nor oath required. For personal study only.

✦ Synopsis

T he latest buzzword in human resource circles is talent management. It's a catchall phrase for all the things organizations do (or should do) to recruit, develop, manage, retain, and reward staff members who are best qualified to accomplish organizational objectives. More and more organizations are identifying talent management as one of their top two or three strategic drivers-as well they should.

Last year CCL participated in a best-practices study conducted by the American Productivity and Quality Center (APQC). The study shed light on talent management and identified a select group of organizations that are handling it very well. Cynthia McCauley, a senior fellow and faculty member at CCL, provided content and expertise for the study. I won't describe here the process used to determine the five organizations that were highlighted as exemplars of talent management, but there may be a surprise or two in the mix: Capital One Financial, Celanese AG, Coca Cola HBC, the U.S. Internal Revenue Service, and Johnson & Johnson.

So what are these five organizations doing so well? The study identified eight areas in which the organizations excel:

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