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From the outside in: The negative spillover effects of boundary spanners' relations with members of other organizations

✍ Scribed by Lakshmi Ramarajan; Katerina Bezrukova; Karen A. Jehn; Martin Euwema

Book ID
102391998
Publisher
John Wiley and Sons
Year
2010
Tongue
English
Weight
238 KB
Volume
32
Category
Article
ISSN
0894-3796

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✦ Synopsis

Abstract

Contrary to much boundary spanning research, we examined the negative consequences of boundary spanning contact in multi‐organizational contexts. Results from a sample of 833 Dutch peacekeepers show that employees' boundary spanning contact with members of other organizations was associated with reports of negative relationships with external parties (e.g., work‐specific problems, culture‐specific problems). These negative relationships also had a spillover effect such that they mediated the effect of boundary spanning contact on boundary spanners' negative attitudes toward their own jobs and organization (e.g., job attractiveness and confidence in the organization). Copyright © 2010 John Wiley & Sons, Ltd.

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