Do the best companies to work for provid
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Daniel H. Simon; Jed DeVaro
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Article
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2006
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John Wiley and Sons
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English
⚖ 191 KB
Using data from both the American Customer Satisfaction Index (ACSI) and Fortune Magazine's lists of Best Companies, we examine the relationship between making the '100 Best' list and customer satisfaction. Based on a subset of the 100 Best in each year from 1994 to 2002, we find strong evidence tha