Fix It or Leave It? Customer Recovery from Self-service Technology Failures

✍ Scribed by Zhu, Zhen; Nakata, Cheryl; Sivakumar, K.; Grewal, Dhruv

• Book ID: 120628958
• Publisher: Elsevier Science
• Year: 2013
• Tongue: English
• Weight: 362 KB
• Volume: 89
• Category: Article
• ISSN: 0022-4359
• DOI: 10.1016/j.jretai.2012.10.004