✦ LIBER ✦
First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction
✍ Scribed by Gu, Bin; Ye, Qiang
- Book ID
- 121741152
- Publisher
- Production and Operations Management Society
- Year
- 2013
- Tongue
- English
- Weight
- 405 KB
- Volume
- 23
- Category
- Article
- ISSN
- 1059-1478
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