Fallibility at Work: Rethinking Excellence and Error in Organizations

✍ Scribed by Øyvind Kvalnes (auth.)

Publisher: Palgrave Macmillan
Year: 2017
Tongue: English
Leaves: 174
Edition: 1
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

This book is published open access under a CC BY 4.0 license.

This book addresses how organizations can deal with human fallibility in order to create space for excellence at work. Some mistakes in work settings put lives at risk, while others create openings for innovative breakthroughs. In order to deal constructively with fallibility, an organization needs a communication climate where it is normal to voice opinions, admit mistakes, and ask for help in critical situations. The book builds on interviews with practitioners in healthcare, aviation, IT, public governance, and industry. It connects narratives from these fields with theories from organizational psychology and philosophy, as well as from positive organizational scholarship. In the final chapter, an overall ethics of fallibility at work is outlined. Fallibility at Work contributes to research in multiple academic disciplines, but also reaches out to practitioners who are interested in the connections between error and excellence in organizations.

✦ Table of Contents

Front Matter ....Pages i-xx
Risky Play (Øyvind Kvalnes)....Pages 1-20
Failing Fast (Øyvind Kvalnes)....Pages 21-38
Moral Risk in a Nursing Home (Øyvind Kvalnes)....Pages 39-58
Coping with Fallibility in Aviation (Øyvind Kvalnes)....Pages 59-78
Fallibility and Trust in Healthcare (Øyvind Kvalnes)....Pages 79-99
Approaches to Help in Organizations (Øyvind Kvalnes)....Pages 101-119
Ethics of Fallibility (Øyvind Kvalnes)....Pages 121-145
Back Matter ....Pages 147-159

✦ Subjects

Knowledge Management

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