Facing the challenges of service automation: an enabler for e-commerce and productivity gain in traditional services

✍ Scribed by Linton, J.D.

• Book ID: 114622304
• Publisher: IEEE
• Year: 2003
• Tongue: English
• Weight: 278 KB
• Volume: 50
• Category: Article
• ISSN: 0018-9391
• DOI: 10.1109/tem.2003.820132