𝔖 Bobbio Scriptorium

✦ LIBER ✦

Exploring the information technology contribution to service recovery performance through knowledge based resources

✍ Scribed by Mjahed Hammami, Samiha; Triki, Abdelfattah

Book ID: 121488424
Publisher: Emerald Group Publishing Limited
Year: 2011
Tongue: English
Weight: 169 KB
Volume: 41
Category: Article
ISSN: 0305-5728
DOI: 10.1108/03055721111171627

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