The purpose of this paper is to outline the key aspects of how experts make decisions. The central theme of the paper is that decision making in dynamic settings is perceptual rather than conceptual. In high stress, time-pressured, high stakes, or uncertain environments, the decision maker rapidly a
Expert systems and organizational decision-making
โ Scribed by Jos Benders; Frank Manders
- Publisher
- Elsevier Science
- Year
- 1993
- Tongue
- English
- Weight
- 721 KB
- Volume
- 25
- Category
- Article
- ISSN
- 0378-7206
No coin nor oath required. For personal study only.
โฆ Synopsis
Expert systems incorporate decision-making processes, and can be considered as the mechanization of human thinking. Whereas they arc attributed many advantages such as improved decision-making and productivity increases, managers need to realize that such gains are unlikely to be realized unless ample attention is paid to the organizational embedding of expert systems. Knowledge erosion, manipulation of data, and high maintenance costs are but some of the phenomena that endanger the successful use of expert systems. Unless managers are aware of such potential threats and unless actions are taken, expert systems' effectiveness can be seriously damaged.
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