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Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

✍ Scribed by Fatma Pakdil; Özlem Aydın

Book ID: 116596579
Publisher: Elsevier Science
Year: 2007
Tongue: English
Weight: 155 KB
Volume: 13
Category: Article
ISSN: 0969-6997
DOI: 10.1016/j.jairtraman.2007.04.001

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