Expanding customer orientation in the HR
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Mark L. Lengnick-Hall; Cynthia A. Lengnick-Hall
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Article
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1999
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John Wiley and Sons
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English
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While it has long been recognized that the human resource function must take a more customer-oriented perspective on the design and delivery of HR programs, this view has focused primarily on internal customers. However, external customers can provide important input into HR activities (e.g., job an