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Examining the influence of participant performance factors on contractor satisfaction: A structural equation model

✍ Scribed by Xiong, Bo; Skitmore, Martin; Xia, Bo; Masrom, Md Asrul; Ye, Kunhui; Bridge, Adrian

Book ID
121710217
Publisher
Elsevier Science
Year
2014
Tongue
English
Weight
530 KB
Volume
32
Category
Article
ISSN
0263-7863

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## Abstract Structural equation modelling (SEM) is a useful multivariate technique to investigate the causal relationships between variables. This paper uses SEM to model the relationships between critical success factors (CSFs) of business process reengineering (BPR) implementations, customer serv