The aim of this study is to assess how consumer involvement and service quality within the Technology Acceptance Model (TAM) influence consumers' adoption of self-service technologies (SSTs). A model is proposed to test the antecedent factors of SSTs in a retail environment. A total of 441 valid que
Examining the influence of control and convenience in a self-service setting
โ Scribed by Joel E. Collier; Daniel L. Sherrell
- Publisher
- Sage Publications
- Year
- 2009
- Tongue
- English
- Weight
- 307 KB
- Volume
- 38
- Category
- Article
- ISSN
- 0092-0703
No coin nor oath required. For personal study only.
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