Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

✍ Scribed by Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran

• Book ID: 123423434
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 506 KB
• Volume: 36
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2013.09.007