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Evidence that perceived behavioural control is a multidimensional construct: Perceived control and perceived difficulty

✍ Scribed by David Trafimow; Paschal Sheeran; Mark Conner; Krystina A. Finlay


Book ID
111779411
Publisher
John Wiley and Sons
Year
2002
Tongue
English
Weight
267 KB
Volume
41
Category
Article
ISSN
0144-6665

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## Abstract This article explores the notion that the evaluation process for services may include some variables not typically associated with the evaluation of physical goods. Evidence exists that enhanced perceptions of control may contribute to the pleasantness of service experiences. Although t