Evaluation of the Effects of Education on Job Satisfaction: Independent Single-Equation vs. Structural Equation Models

Examining the effects of customer servic

Examining the effects of customer service management (CSM) on perceived business performance via structural equation modelling

✍ Bee Wah Yap; Kok Wei Khong 📂 Article 📅 2006 🏛 John Wiley and Sons 🌐 English ⚖ 203 KB 👁 1 views

## Abstract Structural equation modelling (SEM) is a useful multivariate technique to investigate the causal relationships between variables. This paper uses SEM to model the relationships between critical success factors (CSFs) of business process reengineering (BPR) implementations, customer serv