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Evaluating the impact of facilitated communication on the communicative competence of fourteen students with autism

✍ Scribed by Cheryl Bomba; Lyn O'Donnell; Carol Markowitz; David L. Holmes

Publisher
Springer US
Year
1996
Tongue
English
Weight
898 KB
Volume
26
Category
Article
ISSN
1573-3432

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Empowering front-line staff to deal with service failures has been proposed as a method of recovering from service breakdown and ensuring greater customer satisfaction. However, no empirical study has investigated consumer responses to empowerment strategies. This research investigates the effect on