Design of service systems using a knowle
โ
Maya Kaner; Reuven Karni
๐
Article
๐
2007
๐
John Wiley and Sons
๐
English
โ 626 KB
## Abstract The service industry makes up an increasingly large proportion of modern economies. Despite the importance and expansion of this sector the topic of new service development, as opposed to new product development, has been largely neglected. One of the crucial steps in new service develo