Essentials of management information systems

✍ Scribed by Laudon, Kenneth C;Laudon, Jane P

• Publisher: Pearson
• Year: 2012
• Tongue: English
• Leaves: 505
• Edition: 10th ed
• Category: Library

✦ Synopsis

An in-depth look at how today's businesses use information technologies.

Many businesses look for candidates who know how to use information systems, making a general understanding of information systems an asset to any business professional. Laudon and Laudon continue to emphasize how business objectives shape the application of new information systems and technologies.

The tenth edition features new opening, closing, and Interactive Session cases, as well as updated text, figures, tables, and cases.

✦ Table of Contents

Cover......Page 1
Title Page......Page 4
Copyright Page......Page 5
About the Authors......Page 6
Brief Contents......Page 7
Preface......Page 14
Contents......Page 8
I: Information Systems in the Digital Age......Page 26
1 Business Information Systems in Your Career......Page 27
Chapter-Opening Case: Shortening Lines at Disney World: Technology to the Rescue......Page 28
1.1 The Role of Information Systems in Business Today......Page 30
Interactive Session: Organizations: Running the Business from the Palm of Your Hand......Page 33
1.2 Perspectives on Information Systems and Information Technology......Page 38
1.3 Understanding Information Systems: A Business Problem-Solving Approach......Page 43
Interactive Session: Technology: UPS Competes Globally with Information Technology......Page 44
1.4 Information Systems and Your Career......Page 50
Learning Tracks......Page 54
Review Summary......Page 55
Review Questions......Page 56
Hands-on MIS Projects......Page 57
Business Problem-Solving Case: Are Electronic Medical Records a Cure for Health Care?......Page 58
2 Global E-Business and Collaboration......Page 61
Chapter-Opening Case: America's Cup 2010: USA Wins with Information Technology......Page 62
2.1 Components of a Business......Page 64
2.2 Types of Business Information Systems......Page 70
Interactive Session: Technology: Can Airlines Solve Their Baggage Handling?......Page 72
Interactive Session: Organizations: Piloting Valero with Real- Time Management......Page 77
2.3 Systems for Collaboration and Teamwork......Page 81
2.4 The Information Systems Function in Business......Page 90
Review Summary......Page 91
Key Terms......Page 92
Review Questions......Page 93
Hands-on MIS Projects......Page 94
Collaboration and Teamwork: Describing Management Decisions and Systems......Page 95
Business Problem-Solving Case: Collaboration and Innovation at Procter & Gamble......Page 96
3 Achieving Competitive Advantage with Information Systems......Page 99
Chapter-Opening Case: Verizon or AT&T: Which Digital Strategy Will Prevail?......Page 100
3.1 Using Information Systems to Achieve Competitive Advantage......Page 102
Interactive Session: Technology: Technology Helps Starbucks Find New Ways to Compete......Page 107
3.2 Competing on a Global Scale......Page 115
3.3 Competing on Quality and Design......Page 118
3.4 Competing on Business Processes......Page 120
Interactive Session: Organizations: Burton Snowboards Speeds Ahead with Nimble Business Processes......Page 124
Review Summary......Page 125
Review Questions......Page 126
Hands-on MIS Projects......Page 127
Business Problem-Solving Case: Will Technology Save the Publishing Industry?......Page 129
II: Information Technology Infrastructure......Page 132
4 IT Infrastructure: Hardware and Software......Page 133
Chapter-Opening Case: BART Speeds Up with a New IT Infrastructure......Page 134
4.1 IT Infrastructure: Computer Hardware......Page 136
Interactive Session: Technology: Green Data Centers: Good for Business?......Page 146
4.2 IT Infrastructure: Computer Software......Page 148
4.3 Managing Hardware and Software Technology......Page 158
Interactive Session: People: Should You Use Your iPhone for Work?......Page 162
Review Summary......Page 164
Key Terms......Page 165
Review Questions......Page 166
Hands-on MIS Projects......Page 167
Collaboration and Teamwork: Evaluating Server and Mobile Operating Systems......Page 168
Business Problem-Solving Case: Should Businesses Move to the Cloud?......Page 169
5 Foundations of Business Intelligence: Databases and Information Management......Page 171
Chapter-Opening Case: Banco de Credito del Peru Banks on Better Data Management......Page 172
5.1 The Database Approach to Data Management......Page 174
5.2 Database Management Systems......Page 178
5.3 Using Databases to Improve Business Performance and Decision Making......Page 184
Interactive Session: People: Asking the Customer by Asking the Database......Page 188
5.4 Managing Data Resources......Page 191
Interactive Session: Organizations: Controversy Whirls Around the Consumer Product Safety Database......Page 192
Review Summary......Page 195
Review Questions......Page 196
Hands-on MIS Projects......Page 197
Business Problem-Solving Case: Text Mining For Gold?......Page 199
6 Telecommunications, the Internet, and Wireless Technology......Page 203
Chapter-Opening Case: Hyundai Heavy Industries Creates a Wireless Shipyard......Page 204
6.1 Telecommunications and Networking in Today’s Business World......Page 206
6.2 Communications Networks......Page 211
6.3 The Global Internet......Page 215
Interactive Session: Organizations: The Battle Over Net Neutrality......Page 218
Interactive Session: People: Monitoring Employees on Networks: Unethical or Good Business?......Page 222
6.4 The Wireless Revolution......Page 231
Review Summary......Page 237
Key Terms......Page 238
Review Questions......Page 239
Hands-on MIS Projects......Page 240
Collaboration and Teamwork: Evaluating Smartphones......Page 241
Business Problem-Solving Case: Apple, Google, and Microsoft Battle for Your Internet Experience......Page 242
7 Securing Information Systems......Page 245
Chapter-Opening Case: You're On Facebook? Watch Out!......Page 246
7.1 System Vulnerability and Abuse......Page 248
Interactive Session: Organizations: Stuxnet and the Changing Face of Cyberwarfare......Page 258
7.2 Business Value of Security and Control......Page 260
7.3 Establishing a Framework for Security and Control......Page 262
7.4 Technologies and Tools for Protecting Information Resources......Page 267
Interactive Session: Technology: How Secure Is Your Smartphone?......Page 274
Review Summary......Page 276
Review Questions......Page 277
Hands-on MIS Projects......Page 278
Business Problem-Solving Case: Sony: The World's Largest Data Breach?......Page 280
III: Key System Applications for the Digital Age......Page 284
8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications......Page 285
Chapter-Opening Case: Cannondale Learns to Manage a Global Supply Chain......Page 286
8.1 Enterprise Systems......Page 288
8.2 Supply Chain Management Systems......Page 291
Interactive Session: Organizations: Southwest Airlines Takes Off With Better Supply Chain Management......Page 296
8.3 Customer Relationship Management Systems......Page 298
8.4 Enterprise Applications: New Opportunities and Challenges......Page 303
Interactive Session: Organizations: Customer Relationship Management Heads to the Cloud......Page 306
Learning Tracks......Page 307
Review Summary......Page 308
Review Questions......Page 309
Hands-on MIS Projects......Page 310
Collaboration and Teamwork: Analyzing Enterprise Application Vendors......Page 311
Business Problem-Solving Case: Summit Electric Lights Up with a New ERP System......Page 312
9 E-commerce: Digital Markets, Digital Goods......Page 315
Chapter-Opening Case: Groupon's Business Model: Social and Local......Page 316
9.1 E-commerce and the Internet......Page 318
9.2 E-commerce: Business and Technology......Page 326
Interactive Session: Organizations: Walmart, Amazon, eBay: Who Will Dominate Internet Retailing?......Page 330
Interactive Session: People: Social Commerce Creates New Customer Relationships......Page 339
9.3 The Mobile Digital Platform and Mobile E-commerce......Page 342
9.4 Building an E-commerce Presence......Page 345
Review Summary......Page 348
Key Terms......Page 349
Discussion Questions......Page 350
Hands-on MIS Projects......Page 351
Business Problem-Solving Case: To Pay or Not to Pay: Zagat's Dilemma......Page 352
10 Improving Decision Making and Managing Knowledge......Page 355
Chapter-Opening Case: What to Sell? What Price to Charge? Ask the Data......Page 356
10.1 Decision Making and Information Systems......Page 358
10.2 Business Intelligence in the Enterprise......Page 361
Interactive Session: People: Colgate-Palmolive Keeps Managers Smiling with Executive Dashboards......Page 369
10.3 Intelligent Systems for Decision Support......Page 371
10.4 Systems for Managing Knowledge......Page 377
Interactive Session: Technology: IBM's Watson: Can Computers Replace Humans?......Page 378
Review Summary......Page 384
Review Questions......Page 386
Hands-on MIS Projects......Page 387
Collaboration and Teamwork: Designing a University GDSS......Page 388
Business Problem-Solving Case: Zynga Wins with Business Intelligence......Page 389
IV: Building and Managing Systems......Page 392
11 Building Information Systems and Managing Projects......Page 393
Chapter-Opening Case: A New Ordering System for Girl Scout Cookies......Page 394
11.1 Problem Solving and Systems Development......Page 396
11.2 Alternative Systems-Building Approaches......Page 401
Interactive Session: People: Honam Petrochemical's Quest for Better Management Reports......Page 403
11.3 Modeling and Designing Systems Structured Methodologies......Page 408
Interactive Session: Technology: DST Systems Scores with Scrum and Application Lifecycle Management......Page 409
11.4 Project Management......Page 413
Learning Tracks......Page 422
Review Summary......Page 423
Review Questions......Page 424
Hands-on MIS Projects......Page 425
Collaboration and Teamwork: Preparing Web Site Design Specification......Page 426
Business Problem-Solving Case: JetBlue and WestJet: A Tale of Two IS Projects......Page 427
12 Ethical and Social Issues in Information Systems......Page 429
Chapter-Opening Case: Behavioral Targeting: Your Privacy Is the Target......Page 430
12.1 Understanding Ethical and Social Issues Related to Systems......Page 432
12.2 Ethics in an Information Society......Page 437
12.3 The Moral Dimensions of Information Systems......Page 440
Interactive Session: Technology: Life on the Grid: iPhone Becomes iTrack......Page 447
Interactive Session: People: Too Much Information?......Page 458
Review Summary......Page 457
Review Questions......Page 460
Hands-on MIS Projects......Page 461
Collaboration and Teamwork: Developing a Corporate Ethics Code......Page 462
Business Problem-Solving Case: When Radiation Therapy Kills......Page 463
B......Page 466
C......Page 467
D......Page 468
E......Page 469
G......Page 470
I......Page 471
M......Page 472
O......Page 473
P......Page 474
S......Page 475
U......Page 477
W......Page 478
References......Page 480
E......Page 488
S......Page 489
B......Page 490
C......Page 491
D......Page 492
E......Page 493
G......Page 494
I......Page 495
K......Page 496
N......Page 497
P......Page 498
S......Page 499
T......Page 501
Z......Page 502

✦ Subjects

Science;Technology;Textbooks;Business