Essential Techniques for Healthcare Managers

✍ Scribed by Leigh W. Cellucci, PhD, Carla Wiggins

• Year: 2009
• Tongue: English
• Leaves: 273
• Edition: 1
• Category: Library

✦ Synopsis

Healthcare managers ensure that the organization s mission is met, that its goals are achieved, and that the work is done right. This book provides you with the skills, knowledge, and confidence you need to be a successful healthcare manager. This book uses realistic scenarios, cases, and exercises to bring essential management concepts to life. You will learn how to handle management responsibilities such as delegating projects, making ethical decisions, resolving conflicts, defending a budget, and monitoring organizational performance. Also included are an overview of health law and a discussion of diversity issues that will prepare you to work in today s healthcare environment. Topics and techniques covered include:Evidence-based management, Ethics, Evaluating employees, Diversity, Decision making, Change, Teamwork, Hiring and terminating, Communication, Delegation, Motivating employees, Managing conflicts, Leadership, Time management, Program assessment and Legal issues

✦ Table of Contents

ESSENTIAL TECHNIQUES FOR HEALTHCARE MANAGERS......Page 4
COPYRIGHT PAGE......Page 5
DEDICATION......Page 6
CONTENTS......Page 8
DETAILED CONTENTS......Page 10
FOREWORD......Page 16
PREFACE......Page 18
ACKNOWLEDGMENTS......Page 20
INTRODUCTION: iHEALTHCARE MANAGEMENT......Page 22
PART I: FOUNDATIONS OF EFFECTIVE MANAGEMENT......Page 30
CHAPTER 1: THE RISE OF SCIENTIFIC MANAGEMENT......Page 32
CHAPTER 2: SKILLS FOR EFFECTIVE MANAGEMENT......Page 45
CHAPTER 3: ETHICS......Page 52
CHAPTER 4: CULTURAL DIVERSITY......Page 69
PART II: CONCEPTUAL TECHNIQUES FOR MANAGERS......Page 80
CHAPTER 5: DECISION MAKING......Page 82
CHAPTER 6: CHANGE IS CONSTANT......Page 94
CHAPTER 7: TEAMWORK......Page 111
PART III: INTERPERSONAL TECHNIQUES FOR MANAGERS......Page 124
CHAPTER 8: COMMUNICATION......Page 126
CHAPTER 9: DELEGATION......Page 137
CHAPTER 10: HIRING, MOTIVATING, EVALUATING, AND TERMINATING STAFF......Page 152
CHAPTER 11: MANAGING CONFLICT......Page 171
CHAPTER 12: LEADERSHIP......Page 179
PART IV: TECHNICAL SKILLS FOR MANAGERS......Page 190
CHAPTER 13: TIME MANAGEMENT......Page 192
CHAPTER 14: BUDGETING......Page 202
CHAPTER 1 5: PROGRAM ASSESSMENT......Page 213
CHAPTER 16: LEGAL ISSUES......Page 222
GLOSSARY......Page 234
REFERENCES......Page 244
INDEX......Page 260
ABOUT THE AUTHORS......Page 270