𝔖 Bobbio Scriptorium
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Entitlement management – a practical approach

✍ Scribed by Mike Small

Publisher
Elsevier Science
Year
2008
Tongue
English
Weight
228 KB
Volume
2008
Category
Article
ISSN
1353-4858

No coin nor oath required. For personal study only.

✦ Synopsis

any given time, and the entire operational process flow. The dashboard is usually set up as a module, and can be customised to suit the environment in which it is used.

Conclusions

One trouble ticketing tool is not enough for managing security incidents. This article described a client server model for incident management, but there are important differences between that type of tool and the workflow model of managing incidents. A customised version of the workflow model might cost three times as much as a turnkey solution. The workflow model also lacks a damage management system, something which is indispensable in incident management, especially in enterprise environments.

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