Enterprise Operations Management Handbook, Second Edition

✍ Scribed by Steve Blanding

• Year: 1999
• Tongue: English
• Leaves: 632
• Edition: 2
• Category: Library

✦ Synopsis

The Enterprise Operations Management Handbook provides the expert advice and guidance of hundreds of leading computing practitioners and consultants. Covering all major areas of enterprise operations management, this edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This current, practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.

✦ Table of Contents

Book Cover......Page 1
Half Title......Page 2
Series Title......Page 3
Title......Page 5
Contributors......Page 7
Contents......Page 9
Introduction......Page 13
Section I : IT Management......Page 17
1. Strategic Planning: Business and Technology Issues......Page 19
2. The Corporate Information and Communications Hierarchy: Technological Management in Modern Enterprises......Page 28
3. Developing People Skills: A New IT Priority......Page 44
4. Professional Consulting: The Analysis Methodology......Page 51
5. Pricing Methods Across Linked Networks......Page 63
6. Enterprise Modeling for Strategic Support......Page 71
Section II: Data Center Management......Page 85
7. Reverting to Centralized Data Center Management......Page 87
8. Acquiring and Using a UPS System......Page 96
9. Providing Quality Information Services to the Customer......Page 103
10. Evaluating a Job Scheduler in the Open Systems Arena......Page 113
11. Help Desk Technology......Page 123
12. Call Center Computer Telephony Integration: A Case Study......Page 130
Section III : Applications Infrastructure and Operations......Page 139
13. Maintaining Data in Mainframe and Network Environments......Page 141
14. Managing Data Storage and Distribution......Page 148
15. The Data Center Manager’s Guide to Networked Imaging Systems......Page 155
16. Collaborative Applications......Page 170
17. Supporting Legacy Systems......Page 175
18. Client/Server Architecture and Implementation......Page 180
Section IV: Enterprise Network Management......Page 196
19. TCP/IP Network Management: A Case Study......Page 198
20. Trends in Data Communications Services......Page 207
21. The Emerging Advantage of xDSL Technology......Page 217
22. LAN Printing Techniques......Page 227
23. Preparing for Cable Modems......Page 235
24. LAN-WAN Interconnection Requirements and Implementation Considerations......Page 242
25. Enterprise Deployment: Building an IP PBX Telephony Network......Page 254
Section V: Desktop Computing......Page 260
26. A Quick Overview of Linux......Page 262
27.Evaluating the Performance of NT-Based Systems......Page 270
28. Configuring TCP/IP on a Windows NT Computer......Page 278
29. More Productive User Interfaces......Page 288
30. Creating GUIs Users Can Use: Usability Analysis......Page 298
31. Building GUIs Users Can Use: Usability Development......Page 312
Section VI: Equipment Asset Management......Page 320
32. Reducing the Cost of PC Connectivity......Page 323
33. Evaluating Equipment: A Methodology for Success......Page 332
34. Understanding the Desktop Management Interface......Page 340
35. Managing the IT Procurement Process......Page 346
36. An IT Asset Management Toolkit......Page 365
37. How to Do Better Deals in Leasing......Page 372
Section VII: Customer Support Operations......Page 377
38. Managing the User Interface......Page 379
39. Managing End-User Development......Page 387
40. Helping Users Help Themselves......Page 394
41. The Consultative Approach to Client Support......Page 401
42. End-User Computing Control Guidelines......Page 411
43. Reviewing End-User Applications......Page 422
Section VIII : Quality Control and Computer Security......Page 440
44. The Basics of Computer System and Data Network Security......Page 443
45. Achieving Quality in Data Center Operations......Page 455
46. Evaluating Platform Reliability and Measuring Its Dollar Value......Page 464
47. Understanding the Virus Threat......Page 473
48. E-Mail Security and Privacy......Page 483
49. Internet Security and Firewall Policies......Page 490
50. Improving Quality with Software Metrics......Page 507
Section IX: Contigency Planning......Page 530
51. Introduction to Data Center Recovery......Page 533
52. Developing a Data Center Recovery Plan: Part I......Page 543
53. Developing a Data Center Recovery Plan: Part II......Page 558
54. Integrating LANs Into the Disaster Recovery Plan......Page 570
55. The Legal Issues of Disaster Recovery Planning......Page 577
56. Using Televaulting and Hot and Cold Sites for Disaster Recovery......Page 583
57. Data Processing and Communications Security During Recovery and Repair......Page 588
About the Editor......Page 597
Index......Page 599