How a leading medical lab accrediting or
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Tammy Roberts; Stephen Hacker; Doug Beigel
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Article
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2010
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Wiley (John Wiley & Sons)
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English
β 433 KB
## Abstract COLA, a leading clinical laboratory accreditation organization, faced a rapidly contracting market and worsening financial performance but was paralyzed by outmoded systems and a vision and mindβset hamstrung by attachments to past success. In an eightβyear journey, leaders and staff le