Shaping the future realities of virtual
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Marie L. Radford; Lynn Silipigni Connaway; Jeffrey Pomerantz
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Article
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2007
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Wiley (John Wiley & Sons)
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English
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Pomerantz calls for a "shift [in] the literature on chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion on the creation and discussion of theoretical framewo