✦ LIBER ✦
Encouraging “friendly” complaint behavior in industrial markets: Preventing a loss of customers and reputation
✍ Scribed by Scott W. Hansen; John E. Swan; Thomas L. Powers
- Publisher
- Elsevier Science
- Year
- 1996
- Tongue
- English
- Weight
- 893 KB
- Volume
- 25
- Category
- Article
- ISSN
- 0019-8501
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