✦ LIBER ✦
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
✍ Scribed by Koufteros, Xenophon; Droge, Cornelia; Heim, Gregory; Massad, Nelson; Vickery, Shawnee K.
- Book ID
- 121733614
- Publisher
- Decision Sciences Institute, Georgia State University
- Year
- 2014
- Tongue
- English
- Weight
- 724 KB
- Volume
- 45
- Category
- Article
- ISSN
- 0011-7315
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