𝔖 Bobbio Scriptorium
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Employee Loyalty: An Examination

✍ Scribed by Mane Hajdin

Publisher
Springer
Year
2005
Tongue
English
Weight
236 KB
Volume
59
Category
Article
ISSN
0167-4544

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## Abstract Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections