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EMOTION HELPERS: THE ROLE OF HIGH POSITIVE AFFECTIVITY AND HIGH SELF-MONITORING MANAGERS

โœ Scribed by GINKA TOEGEL; N. ANAND; MARTIN KILDUFF

Book ID
111325789
Publisher
John Wiley and Sons
Year
2007
Tongue
English
Weight
316 KB
Volume
60
Category
Article
ISSN
0031-5826

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## Abstract In a field study among 241 shop assistants and their 59 supervisors in fashion chain stores in Mainland China and Hong Kong, we found a negative relationship between emotional exhaustion and four indicators of job performance (overall performance, emotional display, OCBโ€O, and OCBโ€I) wh