Cover
Title Page
Copyright
Dedication
Contents
Preface to the Second Edition
Preface to the First Edition
Introduction
Chapter 1 Historical Perspectives: The Evolution of Emergency Management
Why Study History?
Lessons From History
The Advent of Disaster Legislation
The Growth of Disaster Bureaucracy
From Military to Civilian Leadership
Civil Defense and Disaster Relief Merge
Conclusion
Chapter 2 Historical Perspectives: Toward a National Response Strategy
The Origins of National Planning
September 11 and The Impact of Homeland Security
The Marginalization of Emergency Management
Capabilities‐based Planning Replaces All‐Hazards Planning
The Pendulum Swings Back: Hurricane Katrina
A Failed Response?
Degraded Capabilities and Confused Planning
Reform and New Planning Concepts
Conclusion
Chapter 3 Social Science and the Beginnings of Emergency Management Theory
Social Science as an Emergency Management Tool
Social Science Evolves Emergency Management Theory
Emergencies, Disasters, and Catastrophes
Disaster Mythology
Organizational Response
Conclusion
Chapter 4 The Emergency Manager: Evolving Roles and Shifting Paradigms
Conflicting Roles
The Emergency Manager as Program Manager
Toward Professionalization
Emergency Management as a Field
Technical Knowledge
Standards of Conduct
Qualifications
Occupational Groups
Emergency Management as a Discipline
Emergency Management as a Profession
Conclusion
Chapter 5 Establishing the Emergency Management Program
Program Administration
Developing a Governance Structure
The Administrative Plan
Strategic Planning
Formulating Vision
Establishing Goals and Objectives
Developing the Strategic Plan
Enabling Authorities and Legislation
Grant Requirements
Best Practices
Program Elements
Resource Management
Training
Finance
Program Evaluation
Quantitative Assessment Tools
Qualitative Assessment Tools
Exercise Programs
Actual Incidents
Corrective Action Program
Conclusion
Chapter 6 Assessing Risk
The Nature of Risk
Risk Assessment Methodologies
Hazard Identification
Hazard Analysis
Simple Matrix Analysis
Indicators and Numerical Ranking
THIRA and Context Analysis
Intuition
Impact Analysis
Business Impact Analysis (BIA)
Adaptive Business Continuity
Continuity of Government/Continuity of Operations
Federal Guidance
Critical Functions and Process Analysis
Conclusion
Chapter 7 Developing Strategy
A New Look at an Old Model
Risk Management Strategy
Mitigation Strategy
Recovery Strategy
Response Strategy
Preparedness Strategy
Using Strategy to Guide Planning
Conclusion
Chapter 8 Planning Concepts
Plans Versus Planning
The Planning Continuum
Planning Methodologies
Planning Assumptions
Scenario‐Based Planning
Functional Planning
Capabilities‐Based Planning
Effective Planning
Simplicity in Planning
Operational Phases
All‐Hazards Planning
Decentralized Execution
Putting the Pieces Together
General Planning Principles
Conclusion
Chapter 9 Planning Techniques and Methods
Establish a Planning Structure
Use a Meeting Facilitation Process
Meeting Agenda
Conducting the Meeting
The Meeting Memorandum
Develop an Action Plan and Set Deadlines
Managing Multiple Projects
Annual Work Plans
Graphic Planning Tools
Facilitate Decision‐Making
Use Common Plan Formats
Determining Plan Content
Use Graphic Tools
Use Exercises to Test Concepts
Keep it Simple
Conclusion
Chapter 10 Coordinating Response
Operational Response
Incident Management Systems
Unified and Area Commands
Multiagency Coordination Systems
Emergency Operations Centers
Communications and Interoperability
Information Processing
Mutual Aid
Resource Management and Logistics
The Joint Information Center
Conclusion
Chapter 11 Leading in Crisis
Principles of Emergency Management
Program Leadership
Building a Leadership Team
Establishing Relationships
Making Decisions
Operational Leadership
The Effects of Crisis
Barriers to Decision‐Making
Crisis Decision‐Making
Conclusion
Chapter 12 Crisis Management
Barriers to Crisis Management
Disengagement and Inexperience
Common Leadership Problems
Appropriate Roles for Senior Officials
Crisis Management
Identifying the Crisis
Isolating the Crisis
Preparing for Crisis Management
Hurricane Katrina: Crisis Management Failure
Increasing Organizational Effectiveness
Crisis Communications
Strategic Recovery Issues
Catastrophic Events
Conclusion
Conclusion
Bibliography
Index
EULA