Embedding Lean Six Sigma into everyday use ensures sustainable culture change at Xerox
✍ Scribed by Joyce Geier
- Book ID
- 102391562
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2011
- Tongue
- English
- Weight
- 99 KB
- Volume
- 30
- Category
- Article
- ISSN
- 1932-2054
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Although the Xerox Corporation had a venerable and successful Lean Six Sigma program emulated by other companies around the world, there were subtle signs that it had not been fully absorbed into the corporation's culture. Blending a traditional project approach with creative developments from the behavioral sciences, Xerox used Lean Six Sigma principles to develop QwikSolver^TM^, a personally relevant and straightforward method for applying Lean Six Sigma every day. This case study follows the evolution and design of the cultural change program and the platform from which it was launched. © 2011 Wiley Periodicals, Inc.