Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention

✍ Scribed by Shashank Rao; Thomas J. Goldsby; Stanley E. Griffis; Deepak Iyengar

• Book ID: 118115690
• Publisher: Wiley (John Wiley & Sons)
• Year: 2011
• Tongue: English
• Weight: 239 KB
• Volume: 32
• Category: Article
• ISSN: 0735-3766
• DOI: 10.1111/j.2158-1592.2011.01014.x