✦ LIBER ✦
Effects of complaining versus negative word of mouth on subsequent changes in satisfaction: The role of public commitment
✍ Scribed by Prashanth U. Nyer; Mahesh Gopinath
- Publisher
- John Wiley and Sons
- Year
- 2005
- Tongue
- English
- Weight
- 87 KB
- Volume
- 22
- Category
- Article
- ISSN
- 0742-6046
No coin nor oath required. For personal study only.