Effective Interpersonal and Team Communication Skills for Engineers

✍ Scribed by Clifford A. Whitcomb, Leslie E. Whitcomb(auth.)

• Publisher: Wiley-IEEE Press
• Year: 2013
• Tongue: English
• Leaves: 149
• Category: Library

✦ Synopsis

Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills

Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs.

Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges.

This career-enhancing handbook:

• Presents communication skills for both technical issues and social situations in an engineering context
• Breaks skills down to elemental usage forms as microskills
• Includes plenty of practice exercises, case studies, and self-assessment tools
• Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation
• Features a direct, user-friendly, practice-oriented format

Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.

Content:
Chapter 1 Learning to Drive your Communications (pages 1–10):
Chapter 2 What does it Mean to be an Effective Engineering Communicator? (pages 11–16):
Chapter 3 Your Natural Style of Communication (pages 17–21):
Chapter 4 How Self?Understanding Leads to Development of Emotional Intelligence (pages 23–27):
Chapter 5 Developing Emotional Intelligence (pages 29–34):
Chapter 6 Affect Changes your Communication (pages 35–40):
Chapter 7 Affect Processing: The Hidden Key to Clear Communication (pages 41–49):
Chapter 8 I, You, and the Team (pages 53–61):
Chapter 9 Paying Attention with Attending Behaviors (pages 63–72):
Chapter 10 Shape your Communications Using Open and Closed Questions (pages 73–78):
Chapter 11 Move into Multiple Dimensions with Multimodal Attending (pages 79–85):
Chapter 12 Develop Fluency with Encouraging, Paraphrasing, and Summarizing (pages 89–95):
Chapter 13 Close the Loop with Reflection of Feeling (pages 97–103):
Chapter 14 The Six?Step Cycle (pages 105–112):
Chapter 15 Working with Confrontation and Conflict Negotiation (pages 115–134):
Chapter 16 Becoming an Intentional Engineer (pages 135–137):