Effective Human Relations: Interpersonal and Organizational Applications

✍ Scribed by Barry Reece (Author), Rhonda Brandt (Author), Karen T. Howie (Author)

• Publisher: South-Western College Pub
• Year: 2011
• Tongue: English
• Leaves: 475
• Edition: 11
• Category: Library

✦ Synopsis

Teach students the human relation skills they need to become successful managers in today's workplace with Reece/Brandt/Howie's EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. One of the most widely used human relations texts available, this comprehensive, practical text uses an organizational perspective to help students understand the disparate factors that influence employee behavior. Hundreds of examples of real human relations issues and practices in successful companies keep concepts within a clear business context. This edition establishes seven major themes of effective human relations -- communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution -- as the foundation for study. Self-assessments and self-development opportunities teach readers to assume the responsibility for improving their personal skills and competencies. This edition addresses topics of emerging importance, such as generational differences. The text also explores goal-setting, the use of "branding" in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.

✦ Table of Contents

Front Cover......Page 1
Title Page......Page 4
Copyright......Page 5
Contents......Page 10
About the Authors......Page 16
Preface......Page 18
PART 1 HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS......Page 26
CHAPTER 1 Introduction to Human Relations......Page 28
The Nature, Purpose, and Importance of Human Relations......Page 29
Major Developments That Give New Importance to Human Relations......Page 30
The Forces Influencing Behavior at Work......Page 35
The Development of the Human Relations Movement......Page 38
Major Themes in Human Relations......Page 41
Human Relations: Benefits to You......Page 44
CHAPTER 2 Improving Personal and Organizational Communications......Page 50
Communication in a High-Tech World......Page 51
The Communication Process......Page 52
Communication Filters......Page 53
How to Improve Personal Communication......Page 59
Communications in Organizations......Page 64
Communicating via Technology......Page 65
PART 2 CAREER SUCCESS BEGINS WITH KNOWING YOURSELF......Page 74
Communication Styles: An Introduction......Page 76
The Communication Style Model......Page 79
Versatility: The Third Dimension......Page 92
A Final Word of Caution......Page 95
CHAPTER 4 Building High Self-Esteem......Page 102
The Power of Self-Esteem......Page 103
How Self-Esteem Develops......Page 105
Self-Esteem Influences Your Behavior......Page 108
How to Increase Your Self-Esteem......Page 110
Organizations Can Help......Page 117
CHAPTER 5 Personal Values Influence Ethical Choices......Page 124
Character, Integrity, and Moral Development......Page 125
How Personal Values Are Formed......Page 126
Values Conflicts......Page 131
Personal Values and Ethical Choices......Page 132
Corporate Values and Ethical Choices......Page 134
Values and Ethics in International Business......Page 138
CHAPTER 6 Attitudes Can Shape Your Life......Page 146
The Importance of Employee Attitudes......Page 147
How Attitudes Are Formed......Page 150
Attitudes Valued by Employers......Page 153
How to Change Attitudes......Page 155
Helping Others Change Their Attitudes......Page 158
Organizations’ Efforts Toward Improving Employees’ Attitudes......Page 160
A Final Word......Page 161
CHAPTER 7 Motivating Yourself and Others......Page 166
The Complex Nature of Motivation......Page 167
Influential Motivational Theories......Page 170
Contemporary Employee Motivation Strategies......Page 175
Motivating the Generations......Page 178
Self-Motivation Strategies......Page 181
PART 3 PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS......Page 188
CHAPTER 8 Improving Interpersonal Relations with Constructive Self-Disclosure......Page 190
Self-Disclosure: An Introduction......Page 191
Benefits Gained from Self-Disclosure......Page 192
The Johari Window: A Model for Self-Understanding......Page 194
Appropriate Self-Disclosure......Page 198
Barriers to Self-Disclosure in an Organizational Setting......Page 203
Practice Self-Disclosure......Page 205
CHAPTER 9 Achieving Emotional Balance in a Chaotic World......Page 212
Emotions—An Introduction......Page 213
The Emotional Factor at Work......Page 215
Factors That Influence Our Emotional Development......Page 217
Coping with Your Anger and the Anger of Others......Page 219
Violence in the Workplace......Page 222
Emotional Styles......Page 223
Strategies for Achieving Emotional Control......Page 225
CHAPTER 10 Building Stronger Relationships with Positive Energy......Page 234
How Positive Energy Contributes to Improved Interpersonal Relationships......Page 236
Our Need for Positive Experiences......Page 238
Positive Reinforcement—Creating Positive Energy......Page 240
Barriers to Positive Reinforcement......Page 244
Rewarding Individual and Team Performance......Page 247
Professional Presence—An Introduction......Page 254
The Importance of Making a Good First Impression......Page 256
The Image You Project......Page 259
Selecting Your Career Apparel......Page 261
Etiquette for a Changing World......Page 265
PART 4 IF WE ALL WORK TOGETHER......Page 276
CHAPTER 12 Team Building: A Leadership Strategy......Page 278
Leadership Challenges in a Changing Workplace......Page 280
Common Types of Work Teams......Page 281
Behavioral Science Principles Supporting Team Building......Page 284
Teamwork: The Employee’s Role......Page 292
CHAPTER 13 Resolving Conflict and Dealing with Difficult People......Page 302
A New View of Conflict......Page 303
Finding the Root Causes of Conflict......Page 304
Resolving Conflict Assertively......Page 306
Learn to Negotiate Effectively......Page 309
Conflict Resolution Process......Page 313
The Role of Labor Unions in Conflict Resolution......Page 316
PART 5 SPECIAL CHALLENGES IN HUMAN RELATIONS......Page 326
CHAPTER 14 Responding to Personal and Work-Related Stress......Page 328
The Stress Factor in Your Life......Page 329
Major Causes of Stress......Page 331
Stress-Management Strategies......Page 335
Coping with Psychological Disorders......Page 342
CHAPTER 15 Valuing Work Force Diversity......Page 350
Work Force Diversity......Page 351
Prejudiced Attitudes......Page 352
The Many Forms of Discrimination......Page 355
Managing Diversity......Page 363
Affirmative Action: Yesterday and Today......Page 367
CHAPTER 16 The Changing Roles of Men and Women......Page 374
Traditional Roles Are Changing......Page 375
Problems Facing Women in Organizations......Page 378
Problems Facing Men in Organizations......Page 382
Challenges and Opportunities for Working Men and Women......Page 384
How to Cope with Gender-Biased Behavior......Page 388
Learn to Understand and Respect Gender Differences......Page 391
PART 6 YOU CAN PLAN FOR SUCCESS......Page 400
CHAPTER 17 A Life Plan for Effective Human Relations......Page 402
Achieving Balance in a Chaotic World......Page 403
Toward a New Definition of Success......Page 404
Toward Right Livelihood......Page 406
Defining Your Nonfinancial Resources......Page 412
Developing a Healthy Lifestyle......Page 416
Planning for Changes in Your Life......Page 420
The Choice is Yours......Page 422
Notes......Page 428
Name Index......Page 456
Subject Index......Page 462

✦ Subjects

Маркетинг, реклама, PR;Связи с общественностью;