𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Economic and technical propositions for inter-domain services

✍ Scribed by Hélia Pouyllau; Richard Douville; Nabil Bachir Djarallah; Nicolas Le Sauze

Book ID
101754348
Publisher
Institute of Electrical and Electronics Engineers
Year
2009
Tongue
English
Weight
284 KB
Volume
14
Category
Article
ISSN
1089-7089

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A contingency framework is developed as a means of understanding the relationship between the level of customer contact and service satisfaction. Level of contact is defined as the extent of interpersonal interaction between the service customer and the service provider's boundary personnel. Consist