E-Service Intelligence: Methodologies, Technologies and Applications

✍ Scribed by Prof. Dr. Jie Lu, Prof. Dr. Da Ruan, Prof. Dr. Guangquan Zhang (auth.), Prof. Dr. Jie Lu, Prof. Dr. Guangquan Zhang, Prof. Dr. Da Ruan (eds.)

• Publisher: Springer-Verlag Berlin Heidelberg
• Year: 2007
• Tongue: English
• Leaves: 712
• Series: Studies in Computational Intelligence 37
• Edition: 1
• Category: Library

✦ Synopsis

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.

✦ Table of Contents

Front Matter....Pages I-IX
E-Service Intelligence: An Introduction....Pages 1-33
Rough Sets and Conflict Analysis....Pages 35-74
Rough Ontology Mapping in E-Business Integration....Pages 75-93
Concept-based Semantic Web Search and Q&A....Pages 95-124
E-Service Composition Tools from a Lifecycle Perspective....Pages 125-146
Web Information Representation, Extraction, and Reasoning based on Existing Programming Technology....Pages 147-168
Techniques and Technologies Behind Maps of Internet and Intranet Document Collections....Pages 169-190
Exchange Rate Modelling for E-Negotiators Using Text Mining Techniques....Pages 191-211
A Similarity-aware Web Content Caching Scheme and Agentbased Web Document Pre-fetching....Pages 213-232
Representation and Discovery of Intelligent E-Services....Pages 233-252
Learning the Nonlinear Dynamics of Cyberlearning....Pages 253-272
Personalizing E-Commerce with Data Mining....Pages 273-286
Personal eBanking Solutions based on Semantic Web Services....Pages 287-305
Secure E-Transactions Protocol using Intelligent Mobile Agents with Fair Privacy....Pages 307-326
Trust and Reputation in E- ervices: Concepts, Models and Applications....Pages 327-345
An Incremental Technique for Analyzing User Behaviors in an E-Business Environment....Pages 347-364
Customer Experience Management in E-Services....Pages 365-388
E-Service Cost Benefit Evaluation and Analysis....Pages 389-409
Evaluation of Experience-based Support for Organizational Employees....Pages 411-434
A Web based Intelligent Sensory Evaluation System in the Textile Integrated Supply Chain....Pages 435-456
E-intelligence in Portfolio Investment Optimization....Pages 457-476
Orchestrating the Knowledge Discovery Process....Pages 477-496
On the Knowledge Repository Design and Management in E-Learning....Pages 497-515
Adding Value to E-Services: a Business-Oriented Model....Pages 517-534
Developing a Knowledge-based Intelligent Services System in Sports Websites....Pages 535-554
Developing a Model Agent-based E-Commerce System....Pages 555-578
Creating Visual Browsers for Large-Scale Online Auctions....Pages 579-600
Design and Implementation of Multi-Agents for Learner-oriented Course Scheduling on the Internet....Pages 601-626
AGrIP – Agent Grid Intelligence Platform....Pages 627-646
Web-based Service Information Systems based on Fuzzy Linguistic Techniques and Semantic Web Technologies....Pages 647-666
Application of Chaos-based Pseudo-Random-Bit Generators in Internet-based Online Payments....Pages 667-685
Computer Hardware Devices in Efficient E-Servicing: Case Study of Disk Scheduling by Soft Computing....Pages 687-704
Back Matter....Pages 705-711

✦ Subjects

Appl.Mathematics/Computational Methods of Engineering; Information Systems Applications (incl.Internet); Artificial Intelligence (incl. Robotics); e-Commerce/e-business; Business Information Systems