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e-Government readiness: Does national culture matter?

✍ Scribed by Omar E.M. Khalil

Book ID
118448770
Publisher
Elsevier Science
Year
2011
Tongue
English
Weight
430 KB
Volume
28
Category
Article
ISSN
0740-624X

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## Abstract Service customers expend significant effort through a variety of behaviors, before, during, and after encounters, to increase the likelihood of satisfactory service experience or to salvage failing service encounters. Service customers’ satisfaction‐seeking behaviors are both proactive