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Dynamic capabilities and e-service

✍ Scribed by Erik Rolland; Raymond A. Patterson; Keith F. Ward

Publisher
Wiley (John Wiley & Sons)
Year
2009
Tongue
English
Weight
304 KB
Volume
26
Category
Article
ISSN
0825-0383

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✦ Synopsis

Abstract

The rapid, pervasive growth of Internet use for business purposes has had a noticeable effect on numerous firms' business strategies. This type of perturbation among competitors results in a more dynamic market. To be successful in such a market often requires a firm to reexamine how it competes. In recent years, two strategic management theoriesβ€”the resource‐based view (RBV) and the dynamic capabilities theory (DCT)β€”have been advanced by proponents as being the key to developing successful competitive advantage. We argue that the DCT is a logical extension of the RBV. Operationalization has been a critical issue for both theories, and this paper fills a gap in the literature by offering a method of operationalizing dynamic capabilities. Copyright Β© 2009 ASAC. Published by John Wiley & Sons, Ltd.

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