Drivers of satisfaction and dissatisfaction for overseas service customers: A critical incident technique approach

✍ Scribed by Constanza Bianchi; Judy Drennan

• Book ID: 116266433
• Publisher: Elsevier
• Year: 2012
• Tongue: English
• Weight: 234 KB
• Volume: 20
• Category: Article
• ISSN: 1441-3582
• DOI: 10.1016/j.ausmj.2011.08.004