Doing It All At Once: Multitasking as a predictor of call center agents’ performance and performance-based dismissal

✍ Scribed by van der Horst, Anna C.; Klehe, Ute-Christine; van Leeuwen, Liesbeth

• Book ID: 119829273
• Publisher: John Wiley and Sons
• Year: 2012
• Tongue: English
• Weight: 120 KB
• Volume: 20
• Category: Article
• ISSN: 0965-075X
• DOI: 10.1111/ijsa.12006