Doing Design Ethnography

✍ Scribed by Andrew Crabtree, Mark Rouncefield, Peter Tolmie (auth.)

• Publisher: Springer
• Year: 2012
• Tongue: English
• Leaves: 207
• Series: Human–Computer Interaction Series
• Edition: 1
• Category: Library

✦ Synopsis

Ethnography is now a fundamental feature of design practice, taught in universities worldwide and practiced widely in commerce. Despite its rise to prominence a great many competing perspectives exist and there are few practical texts to support the development of competence. Doing Design Ethnographyelaborates the ethnomethodological perspective on ethnography, a distinctive approach that provides canonical 'studies of work' in and for design. It provides an extensive treatment of the approach, with a particular slant on providing a pedagogical text that will support the development of competence for students, career researchers and design practitioners. It is organised around a complementary series of self-contained chapters, each of which address key features of doing the job of ethnography for purposes of system design. The book will be of broad appeal to students and practitioners in HCI, CSCW and software engineering, providing valuable insights as to how to conduct ethnography and relate it to design.

✦ Table of Contents

Front Matter....Pages i-vii
Précis....Pages 1-5
Ethnography and Systems Design....Pages 7-19
Our Kind of Sociology....Pages 21-41
Finding the Animal in the Foliage....Pages 43-66
Dispensing with Method....Pages 67-87
Doing Fieldwork....Pages 89-109
Analysing the Ethnographic Record....Pages 111-133
Informing Design....Pages 135-158
Some Common Misunderstandings, Objections and Complaints....Pages 159-181
Design Ethnography in a Nutshell....Pages 183-205

✦ Subjects

User Interfaces and Human Computer Interaction; Software Engineering/Programming and Operating Systems; Sociology, general